ClickHelp pricing is honest but incomplete. The three core plans are $194/mo (Starter, 2 contributors), $325/mo (Growth, 5 contributors), and $640/mo (Professional, 10 contributors). Yearly billing at -14% makes those $1,985, $3,330, and $6,610 per year. Pricing is per portal, with contributors included per tier. Then comes the add-on menu. SSO, REST API, AI, and translation are each a separate subscription. A realistic 5-person configuration that needs all four comes to $1,094/mo - 3.4 times the Growth headline. This page decodes the whole menu, prices four common team stacks, and says plainly when ClickHelp is the right call.
All numbers below come from clickhelp.com/online-documentation-tool-pricing/, captured on August 3, 2026 with the billing toggle checked both ways. Monthly prices were re-checked on October 12, 2026. If a promo has changed since, treat the pricing page as authoritative and email me a correction. For reuse, Git, and DITA beyond the price tag, see the ClickHelp alternative comparison.
Core plans decoded
ClickHelp publishes three tiers, and every tier is priced per portal - one documentation site instance - with a fixed number of contributors included. The plan buys authoring, the hosted reader portal, and the base feature set. It does not buy the four capabilities most teams treat as table stakes.
| Plan | Monthly | Yearly (-14%) | Contributors included |
|---|---|---|---|
| Starter | $194/mo | $1,985/yr | 2 |
| Growth | $325/mo | $3,330/yr | 5 |
| Professional | $640/mo | $6,610/yr | 10 |
The per-portal model deserves credit. For larger operations it is a real advantage over per-seat pricing. Your bill tracks the plan and the contributor count, not the reader count. A support site that serves 200,000 monthly readers costs the same as one that serves 200. Tools that meter by reader session or by published page can punish success. ClickHelp does not. Additional contributors beyond the included count cost extra. The per-contributor rate is not published on the pricing page, so I will not quote a number.
For teams whose needs stop at authoring and hosting, the headline is the real price. Take a 5-person team that wants topics, conditions, variables, snippets, and a hosted portal, and nothing more. It pays $325/mo on Growth, full stop. The budget only moves when you reach for the add-ons.
The complete ClickHelp add-on table
Here is the part of ClickHelp pricing that no other page lays out cleanly. Each item below is a separate monthly subscription stacked on top of a core plan. Prices and names are from the pricing page, re-checked October 12, 2026.
| Add-on | Monthly | What it is | Depends on |
|---|---|---|---|
| AI Suite | $300/mo | AnswerGenius chatbot and widget, AI Overview in search, WriteAssist for contributors; 30,000 CAPs/month (about 3,000 answers), no overage | - |
| AI Suite MAX | Custom pricing | For portals that need more than 100,000 CAPs/month | - |
| REST API and MCP | $132/mo | REST API plus the Authoring MCP Server for tools like Claude, Cursor, and IDEs | - |
| REST API and MCP: High Volume | From $195/mo | Higher-throughput tier of the API and MCP add-on | - |
| Single Sign-On | $132/mo | OpenID Connect with ready-made Google, Azure AD, and Salesforce integrations | - |
| Translation Ecosystem | $205/mo | Built-in translation editor, XLIFF support, machine translation | - |
| Enterprise Security | $215/mo | IP allowlist, 2FA, password strength rules, audit trail, custom email domain | - |
| Sandbox Portal | $99/mo | A separate staging portal instance | - |
| Zendesk Integration | $99/mo | Sidebar that puts help-topic links into Zendesk tickets | REST API add-on |
| Zapier Integration | $99/mo | Connect ClickHelp to Zapier workflows | REST API add-on |
| Additional Storage | $55/mo | Extra portal storage | - |
| Additional Documentation Site | From $230/mo | An extra site with its own domain, branding, and reader UI | - |
Two dependency notes matter for budgeting. The Zendesk and Zapier integrations both require the REST API and MCP add-on. That makes the Zendesk sidebar $99 plus $132, or $231/mo, not $99. An Additional Documentation Site now starts at $230/mo. In August it was listed as a free promotion. Promotions change. If a second portal is load-bearing for your plan, confirm the current terms before you commit.
What ClickHelp costs by team type
The honest answer to "how much does ClickHelp cost" is "it depends on which add-ons you need." Here are four common 5-person stacks on the Growth plan, with monthly and annual totals. Annual figures are the monthly total times twelve. The -14% yearly discount applies to the core plan. The pricing page lists add-ons at monthly rates only, so I have not assumed a yearly discount on them.
| Team type | Stack (Growth + add-ons) | Monthly | Annual |
|---|---|---|---|
| Docs-only | Growth, no add-ons | $325/mo | $3,900/yr |
| Product team | Growth + REST API and MCP + SSO | $589/mo | $7,068/yr |
| AI-forward | Growth + AI Suite + REST API and MCP | $757/mo | $9,084/yr |
| Localizing | Growth + Translation Ecosystem | $530/mo | $6,360/yr |
| Full stack | Growth + API + SSO + AI + Translation | $1,094/mo | $13,128/yr |
The docs-only team pays the headline. The product team that wants programmatic access and single sign-on nearly doubles it. The full-stack team needs API access, SSO, AI in the editor and on the reader site, and a translation workflow. That team reaches $1,094/mo, which is 3.4 times the $325 Growth headline and $13,128 a year. None of it is hidden or dishonest. It is spread across five line items instead of one. The pricing page never sums them for you.
For comparison, Topicary's Team plan is $149/mo for up to 10 authors, with no usage meter. Component reuse, conditions, AI features, and hosting are included. That is $1,788/yr, against $7,500/yr for Growth plus the AI Suite. SSO, API access, and XLIFF translation sit on Topicary's Business plan, which is priced on request. A localizing team that needs XLIFF specifically may still prefer ClickHelp's dedicated Translation Ecosystem with machine translation built in. Compare the working stacks, not the headlines.
Yearly billing saves 14 percent
ClickHelp offers annual billing at a 14 percent discount, applied to the core plan. On the pricing page the yearly toggle shows Starter at $1,985/yr, Growth at $3,330/yr, and Professional at $6,610/yr. Twelve months at the monthly rate would be $2,328, $3,900, and $7,680.
| Plan | Monthly billed for a year | Yearly billed (-14%) | You save |
|---|---|---|---|
| Starter | $2,328/yr | $1,985/yr | $343/yr |
| Growth | $3,900/yr | $3,330/yr | $570/yr |
| Professional | $7,680/yr | $6,610/yr | $1,070/yr |
The discount is meaningful on the Professional plan, where it saves over a thousand dollars a year. It applies to the core plan only, based on what the pricing page displays. The add-ons are listed at monthly rates. A heavily loaded configuration therefore saves less than 14 percent overall. If most of your bill is add-ons, the yearly toggle moves less of it than the label suggests.
When ClickHelp is worth it, and when to look elsewhere
ClickHelp is worth it when its core strengths line up with your requirements. It is a mature cloud help authoring tool with a WCAG 2.2 AA reader portal. It has 25,000 users across 93 countries and a 4.7 G2 rating (checked in the ClickHelp comparison). ClickHelp earns its price when reader-portal accessibility is a hard requirement. It earns it when you want the polished reader-facing chatbot in the AnswerGenius widget. And it earns it when the per-portal model fits a large reader base better than per-seat tools would. Its pricing is also more transparent than the enterprise CCMS median. MadCap Flare Online, Paligo Enterprise, and Heretto are quote-gated. ClickHelp publishes every number.
Look elsewhere in two situations. The first is reuse density. ClickHelp reuse is topic-level. A reusable warning block becomes its own topic that other topics transclude. Reuse-heavy projects sprawl into long topic lists. If you reuse callouts, tables, and paragraphs across dozens of pages, a component model that references a block in place stays cleaner. Topicary was built for exactly that, with component-level reuse and where-used tracking. It is not the only option. It is the pattern to look for. The second situation is a docs-as-code or DITA pipeline. ClickHelp imports DITA but does not export it, and there is no Git integration. If your content has to round-trip through a repository or a DITA toolchain, that settles it.
The add-on model is a budgeting preference. One kind of team prefers to pay only for what it switches on, and is happy to manage five line items. Another wants one predictable number and will trade granularity for it. Price the specific stack your team will run. Put it next to a flat-priced alternative and a docs-as-code baseline. The right answer is usually obvious.
For a wider view of the market, see the help authoring tools roundup and the MadCap Flare alternatives guide. For a competitor with the opposite pricing shape - one high desktop number instead of a menu - see MadCap Flare pricing.
Frequently asked
How much does ClickHelp cost?
ClickHelp has three core plans, billed per portal with contributors included: Starter at $194/mo (2 contributors), Growth at $325/mo (5 contributors), and Professional at $640/mo (10 contributors). Yearly billing at -14% is $1,985, $3,330, and $6,610 per year. Those cover authoring and hosting. SSO, REST API, AI, and translation are separate add-ons, so the working total for teams needing them is higher than the headline.
What does the ClickHelp AI Suite cost?
The AI Suite is a $300/mo add-on that includes the AnswerGenius chatbot and widget, AI Overview in search results, and WriteAssist for contributors. It comes with 30,000 CAPs per month (about 3,000 answers) and no overage charges. A custom-priced AI Suite MAX tier covers portals that need more than 100,000 CAPs a month.
Does ClickHelp charge per user?
No. ClickHelp prices per portal, with contributors included per tier: 2 on Starter, 5 on Growth, 10 on Professional. Additional contributors can be added at extra cost. For a large reader base this per-portal model is an advantage, because reader traffic does not add per-seat charges.
How much does ClickHelp cost with SSO and API access?
Single Sign-On is $132/mo and REST API and MCP is a separate $132/mo. On the Growth plan ($325/mo for 5 contributors), adding both brings the total to $589/mo, or $7,068/yr. Add the AI Suite and Translation Ecosystem and the same team reaches $1,094/mo.
What are ClickHelp CAPs?
CAP is the credit unit ClickHelp uses to meter AI usage. The AI Suite includes 30,000 CAPs per month, which ClickHelp equates to roughly 3,000 reader queries, with no overage charges. If that is not enough, ClickHelp raises the limit through sales. AI Suite MAX covers portals past 100,000 CAPs a month.
Disclosure: This page is published by Topicary, which competes with ClickHelp. All ClickHelp pricing was checked against clickhelp.com/online-documentation-tool-pricing/ on August 3, 2026, with the billing toggle checked both ways. Monthly plan and add-on prices were re-checked on October 12, 2026. Promotions change; if you find an error, email support@topicary.com and I will correct it within 24 hours.